TERMS OF SERVICE

1. AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you, client, customer”) and Microtech Labs ("Company", "Microtech Labs", “we”, “us”, or “our”), concerning your access to and use of the microtechlabs.co website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

By Using Our Services
You agree that:
- You are at least 18 years old.
- The files you provide do not infringe on any intellectual property rights.
- You have reviewed your files carefully before submitting them. We are not liable for errors in models you send us.

We reserve the right to refuse projects that violate laws or our values (e.g. weapons, hate speech, anything that endangers people or property).

2. File Handling & Production
User Responsibility: You are responsible for ensuring your uploaded files are accurate and printable. We are not liable for design flaws unless file preparation services were explicitly requested.

File Modification: If adjustments are required for printability or manufacturability, we may request confirmation before proceeding.

Production Timeline: Estimated lead times begin once payment and final approval (if needed) are received. Delays due to file issues or unclear instructions may affect delivery time.

Reprints or Adjustments: Reprints are only issued for verified print or material defects, not for design-related issues.

3. Pricing & Payments
Quotes & Revisions: Prices are based on material, size, complexity, and requested turnaround. Quotes are subject to change if design files are modified after the quote is issued or if material availability or market pricing changes.

Payment Terms: All projects require payment in full before production unless otherwise agreed in writing. Subscription members will be billed according to their selected plan.

Taxes & Fees: All applicable taxes and transaction fees are included at checkout or specified on your invoice.

4. Cancellation & Refund Policy
A. One-Time Orders
Before Production Starts: If production has not yet begun, contact us as soon as possible and a full refund may be approved. You can cancel at no charge.

After Production Starts: If material preparation, file processing, or printing has started, we may charge a cancellation fee to cover material or time costs.

Custom Parts: Due to the personalized nature of 3D printing, refunds are not offered once production is underway unless a verified production error or material defect is confirmed on our end.

B. Subscription Memberships
Renewals: Subscriptions auto-renew monthly unless canceled before the renewal date.

Cancellations: You may cancel anytime via your account dashboard. Cancellation will apply at the end of your billing cycle. If you cancel before your cycle ends, you’ll retain access and print credits until it expires. We do not provide prorated refunds for unused time. You’re responsible for managing your subscription. Forgetting to cancel does not warrant a refund.

Misuse or Abuse: We reserve the right to suspend or terminate accounts for misuse of the membership, including excessive submissions beyond reasonable use or violations of these Terms.

C. Shipping: A refund will not be approved where you provide us with an incorrect delivery address and you do not receive the Parts.

5.File Retention & Confidentiality
Retention: We may store your uploaded files for reprints or quoting unless deletion is requested.

Confidentiality: Your files and designs remain your intellectual property. We do not share, distribute, or use them beyond fulfilling your order. Internal access is restricted to essential production personnel.

NDAs: If you require a signed NDA before sharing files, please contact us prior to submitting your designs.

6. Intellectual Property
By submitting files to Microtech Labs, you confirm you have the legal right to manufacture those designs. We assume no liability for IP disputes or unauthorized reproduction claims. You indemnify Microtech Labs against any legal action resulting from content you provide.

Co-Development & Joint IP (If Applicable)
In the event Microtech Labs and a client engage in co-development, joint design efforts, or collaborative R&D, intellectual property rights arising from such work shall be subject to a separate written agreement. Unless otherwise agreed in writing, all files, models, and assets created solely by Microtech Labs remain the property of Microtech Labs, and any jointly developed intellectual property will be treated as shared IP with licensing, ownership, or usage terms to be mutually agreed upon prior to project commencement.

7. Shipping
Orders ship via USPS and UPS. Shipping times vary by part complexity, order volume, and location. We are not liable for delays caused by shipping carriers, but we’ll assist you in resolving any issues.

8. Reprints & Defects
If your part arrives damaged or has major defects caused by print failure on our end:

- Contact us within 5 business days of delivery.
- Include clear photos and a description of the issue.
- We’ll review and reprint it at no cost if we’re at fault.

Dimensional tolerances and minor visual artifacts are part of the FDM printing process and not grounds for a refund or reprint unless they interfere with function and exceed acceptable tolerances. Reprint eligibility does not extend to design flaws, user-provided model errors, or misunderstandings regarding material or finish expectations.

9. Liability
Microtech Labs is not liable for losses resulting from the use or misuse of any parts produced. We do not guarantee parts are suitable for mechanical, structural, safety-critical, or production-intent applications unless explicitly agreed. Prototypes are for testing and concept validation only. They are not certified for load-bearing, medical, or life-critical applications unless otherwise agreed in writing. Testing and verification remain the customer’s responsibility.

10. Third-Party Fulfillment
To meet specific material or manufacturing requirements, Microtech Labs may subcontract certain parts of the production process to trusted third-party partners. All third-party partners are expected to maintain confidentiality and meet professional standards. However, Microtech Labs is not responsible for delays, defects, or performance issues caused by third-party vendors unless explicitly agreed in writing.

11. TERMINATION
WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO OUR SERVICES (in whole or in part) for any reason, including your breach of these Terms of Service, the terms and conditions of any service for which you may have subscribed to, or the law.

We reserve the right with or without notice to you at any time to modify, price change or discontinue any service or a portion or attribute thereof, or the offering of any information, good, content, product or service. We shall have no liability to you or any third party should we modify, price change or discontinue any service or an aspect thereof.

12. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, alter, modify, amend or remove anything or any content on the Website for any reason at its sole discretion. We reserve the right to modify or discontinue all or part of the Website without notice and without liability to the Client. We do not guarantee or warrant the Website will be available and accessible at all times. Issues with hardware, software or other items may result in interruption delays or errors beyond our control. Client agrees that we shall not be liable to Client for any loss, damage or inconvenience caused by Client’s inability to access or use the Website during any interruption in the connection or service.

13. GOVERNING LAW
These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

14. LITIGATION
Any legal action of whatever nature shall be brought in the state courts of Los Angeles County or in the United States District Court for the Central District of California. The parties hereto consent to personal jurisdiction in said courts and waive all defenses of lack of personal jurisdiction and forum non convenience with respect to venue and jurisdiction. Application of the United Nations Convention on the International Sale of Goods and the Uniform Computer Information Transaction Act are excluded from these Terms of Use.

15. CORRECTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

16. DISCLAIMER
THE SITE AND OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, MICROTECH LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF CONTENT ON THE SITE OR ON ANY LINKED WEBSITES. EXCEPT AS OUTLINED IN SECTION 8 REGARDING VERIFIED DEFECTS, MICROTECH LABS SHALL NOT BE LIABLE FOR ANY:ERRORS, MISTAKES, OR INACCURACIES OF CONTENT OR MATERIALS;PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE;UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL/FINANCIAL DATA;INTERRUPTIONS OR CESSATION OF SITE TRANSMISSION;BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED VIA THE SITE BY THIRD PARTIES; ORERRORS OR OMISSIONS IN ANY CONTENT OR MATERIALS, OR ANY LOSS OR DAMAGE RESULTING FROM USING CONTENT POSTED OR OTHERWISE MADE AVAILABLE THROUGH THE SITE. WE DO NOT ENDORSE OR GUARANTEE ANY PRODUCTS OR SERVICES ADVERTISED BY THIRD PARTIES THROUGH THE SITE OR ANY LINKED WEBSITE OR PLATFORM.

WE SHALL NOT BE HELD LIABLE OR RESPONSIBLE FOR ANY FAILURE OR DELAY IN PERFORMANCE OF OUR OBLIGATIONS WHERE SUCH FAILURE OR DELAY RESULTS FROM EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, NATURAL DISASTERS, POWER OUTAGES, INTERNET FAILURES, STRIKES, WAR, PANDEMIC, GOVERNMENTAL ACTION, OR OTHER FORCE MAJEURE EVENTS.

17.LIMITATIONS OF LIABILITY 
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICES.

18. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.

19. USER DATA
Client is solely responsible for all data transmitted to or that relates to any activity Client has undertaken using the Website. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

21. SHOWCASING WORK
We reserve the right to share the Client’s work like printed parts on digital channels including social media, website, etc. unless otherwise agreed upon. The Client reserves the right to issue an NDA between themselves and us, which in turn would void the right of us to share or discuss Client's work publicly.

22. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

23. MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site.

24. CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: microtechlabs.contact@gmail.com

Precision FDM 3D Printing. Fast Turnarounds.
Built to Perform.